Version 3.1 — April 2024
This Credit Guide is required to be given to you by law under the National Consumer Credit Protection Act 2009. It explains our services, your rights, our licensing, and how we are compensated.
Legal requirement: Under the NCCP Act 2009, all credit licensees and authorised credit representatives must provide a Credit Guide to prospective clients before providing credit assistance. Please retain this guide for your records.
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This Credit Guide is provided to you by Mortgagefy (ACN 123 456 789) ("Mortgagefy"), an authorised credit representative (Credit Representative No. 532656) of Connective Credit Services Pty Ltd (Australian Credit Licence No. 389328).
This Credit Guide is required to be given to you by law under the National Consumer Credit Protection Act 2009 (NCCP Act) and the National Credit Code. It contains important information about:
You should retain this Credit Guide for your records. If anything in this guide is unclear, please contact us before proceeding with any loan application.
You can reach us using the following contact information:
Mortgagefy is an authorised credit representative (Credit Representative No. 532656) of Connective Credit Services Pty Ltd, which holds Australian Credit Licence No. 389328. This means we are authorised to engage in credit activities as specified in our credit representative authorisation, under the oversight of Connective Credit Services Pty Ltd.
We are regulated by the Australian Securities and Investments Commission (ASIC). You can verify our credit representative status and that of our licence holder on the ASIC Connect Professional Registers:
You should always check the ASIC registers to confirm that the person providing you with credit assistance holds the appropriate licence or is an authorised credit representative before engaging their services.
As an authorised credit representative, we are authorised to provide the following types of credit assistance as defined under the NCCP Act:
We search across a wide panel of lenders — from the big four banks to specialist and non-conforming lenders — to find the right fit for your specific circumstances.
What we do not do: We do not provide financial planning advice, investment advice, tax advice, legal advice, or any other advice regulated under the Corporations Act 2001. If you require these services, we recommend consulting an appropriately licensed professional.
We are bound by the responsible lending obligations under Chapter 3 of the NCCP Act. These obligations exist to protect you from being provided with credit that is unsuitable for your needs or that you are unlikely to be able to repay without substantial hardship.
Before recommending a credit product, we are required to:
As your mortgage broker, we are subject to the Best Interests Duty (BID) that took effect on 1 January 2021. This duty requires us to:
You may request a copy of our preliminary credit assessment (which sets out the basis on which we formed our view that the recommended loan is not unsuitable for you) at any time within 7 years of the assessment being made. Requests should be made in writing to hello@mortgagefy.com.au.
Our services are typically provided to you at no direct cost. We are generally remunerated by commissions paid by lenders when a loan is successfully settled. All commissions are paid by the lender — not by you — and are already factored into the loan pricing offered by the lender.
We typically receive the following types of commission:
| Commission Type | Typical Rate | Description |
|---|---|---|
| Upfront Commission | 0.55% – 0.70% + GST | One-off payment calculated on the loan amount at settlement |
| Trail Commission | 0.15% – 0.20% + GST p.a. | Ongoing annual payment on the outstanding loan balance, paid for the life of the loan |
For example, on a $700,000 loan, an upfront commission of 0.65% would amount to approximately $4,550 (plus GST). Trail commission of 0.175% p.a. on a $700,000 balance would amount to approximately $1,225 per year (plus GST).
Before any credit contract is entered into, we will provide you with a Credit Proposal Disclosure Document that sets out:
In certain circumstances (for example, complex self-employed lending, non-standard credit scenarios, or commercial finance), we may charge a brokerage fee in addition to lender-paid commissions. Any brokerage fee will always be fully disclosed to you and agreed in writing before you proceed.
Most lenders include clawback provisions that require us to repay some or all upfront commissions if the loan is repaid or refinanced within the first 12 to 24 months of settlement. We absorb this cost and do not pass it on to you under normal circumstances.
We may receive non-monetary benefits (such as training, technology platforms or marketing support) from our aggregator, Connective. These benefits are provided at a flat fee or service level and are not linked to the volume or value of loans we write. We do not receive commissions, payments or gifts from any lender that are conditional on recommending their products above others.
Mortgagefy is proud to be affiliated with and abide by the codes of practice of the following industry bodies:
These memberships and affiliations help ensure we remain up to date with industry best practice, regulatory changes and professional development requirements.
We are committed to providing you with a high standard of service. If you are unhappy with any aspect of our services, we encourage you to follow the steps below.
Contact us directly in the first instance. You can lodge a complaint:
We will acknowledge your complaint within 2 business days and aim to provide a substantive response within 30 days. Where a matter is complex, we will keep you informed of progress and provide a final response within 45 days.
If you are not satisfied with our response, or we have not resolved your complaint within 30 days, you may escalate your complaint to our external dispute resolution (EDR) scheme, the Australian Financial Complaints Authority (AFCA):
AFCA provides a free, fair and independent service for consumers to resolve financial complaints. AFCA's service is available to you at no cost.
If you have concerns about our licencing compliance or conduct, you may also contact ASIC:
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). In the course of providing credit assistance, we collect personal and financial information about you. This information is used to assess your loan eligibility, prepare and submit loan applications, and manage our ongoing client relationship.
We may share your information with lenders, credit reporting bodies, our aggregator, and other parties as necessary to provide our services and meet our legal obligations. We do not sell your personal information.
For full details of how we collect, use, hold and disclose your personal information, please read our Privacy Policy.
Here is an overview of our typical mortgage broking process from initial enquiry to loan settlement:
Free 20-minute call to understand your goals, situation and timeline. No obligation.
We gather your financial details, goals and documents. We verify income, expenses and credit position.
We search across our wide panel of lenders and present our recommendation with full commission disclosure.
We prepare and lodge your formal application. We manage the lender relationship and respond to all queries.
We coordinate with your conveyancer and lender to ensure a smooth settlement. Typical timeline: 2–6 weeks.
Free Sydney mortgage assessment — no obligation, plain English, real answers
Compare loan options from major banks and specialist lenders.
We work with a wide panel of lenders across Australia. We are not tied to any one lender and compare loan options to help find a solution that suits your needs. All applications are subject to lender approval and lending criteria.
